Shipping policy
At Māku, we want your order to be as smooth and reliable as the tools themselves. Below you'll find everything you need to know about how and when your order will reach you.
Free UK Delivery
We're pleased to offer free standard shipping on all UK orders — no minimum spend, no hidden costs. The price you see at checkout is the price you pay.
Delivery Times
Once dispatched, UK orders typically arrive within 4 to 7 business days. Business days are Monday to Friday, excluding weekends and UK public holidays.
Please note that delivery times are estimates rather than guarantees. While the vast majority of orders arrive within this window, occasional delays can occur during busy periods, sales events, or due to circumstances outside our control (such as courier disruptions or adverse weather).
Order Processing
After you place your order, we begin processing it as quickly as possible. Orders are usually prepared for dispatch within 1 to 2 business days. The delivery timeframe above begins once your order has been dispatched, not from the moment the order is placed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Order Confirmation & Tracking
As soon as you place your order, you'll receive an order confirmation email. Once your order has been dispatched, we'll send a second email with your tracking details where available, so you can follow your parcel's journey right to your door.
If you haven't received your confirmation email, please check your spam or junk folder before getting in touch.
Delivery Coverage
We currently ship to addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times to the Scottish Highlands, islands, and other remote postcodes may occasionally be slightly longer.
Incorrect or Incomplete Addresses
Please double-check your delivery details at checkout. We're unable to take responsibility for orders delayed or lost due to an incorrect or incomplete address. If you notice a mistake after ordering, contact us as quickly as possible at info@makuknives.co.uk, and we'll do our best to correct it before dispatch.
Delayed or Missing Parcels
If your order hasn't arrived within the expected timeframe, please don't worry — parcels are occasionally held up in transit. We'd ask you to:
- Check your tracking link for the latest update
- Confirm whether a delivery attempt was made or a card was left
- Check with neighbours or your local sorting office
If your parcel still hasn't turned up after a reasonable period, get in touch at info@makuknives.co.uk, and we'll investigate it with the courier on your behalf.
Damaged or Faulty Items
We take great care in packaging our products, but if your order arrives damaged or faulty, please contact us within 48 hours of delivery at info@makuknives.co.uk, including your order number and clear photographs of the issue. We'll make it right as quickly as we can.
Need Help?
If you have any questions about your order or our shipping process, our team is always happy to help.
📧 info@makuknives.co.uk
We aim to respond to all enquiries within 1 to 2 business days.